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SHIPPING & RETURNS

Free shipping on all orders over $100.00.  

Every piece in our line is handmade to order, just for you!  Our shipping lead time is 1-3 days after your purchase (however,most orders ship within 24 hours!) As soon as your order ships, you will receive an e-mail that includes the tracking number for your package.  All orders ship via UPS from the Susan Shaw Headquarters in San Antonio, Texas. 

If your order is time-sensitive, please be sure to include all necessary details in your order notes and we will do our absolute best to accommodate you.  Extra shipping charges may apply. 

Returns

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, with the tags still on.  It must also be in the original packaging.  Custom made items or designs or alterations to any original design are ineligible for a return or exchange.  Return shipping is the responsibility of the customer.  

We only accept returns or exchanges of jewelry purchased from our website.  To complete your return, we require a receipt or proof of purchase.  

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Damages

Please inspect your items as soon as you receive your shipment.  We will gladly replace items if they are defective or damaged within 10 days.

Once approved, send returns / exchanges to:
Susan Shaw Jewelry - Retail
2131 E. Hildebrand
San Antonio, Texas 78209

Further questions about our policy?  Email us at sales@susanshawretail.comand let us know how we can help!

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